Legal documents

This page lists every legal document of reactive.chat. The English version of each document is the binding one; German and Polish translations are provided for convenience.

Contract documents

These documents form the contract between the Operator and the Customer. The Terms of Service and the Data Processing Agreement are accepted when the account is created; the others are part of them by reference.

• Terms of Service – the contract between the Operator and the Customer.
• Data Processing Agreement – Art. 28 GDPR, part of the contract.
• Technical and organisational measures – Art. 32 GDPR, annex to the Data Processing Agreement.
• Sub-processors – who processes data on our behalf, who does not, and which services the Customer connects itself.
• Acceptable use and anti-abuse policy – what is not allowed, and how abuse is handled.
• Right of withdrawal – for sole traders who enjoy consumer rights under Polish law.
• Contract changelog – every version of every document, with the date and what changed.

Accountability documents

These documents describe our processing in the detail that supervisory authorities and our Customers' data protection officers ask for. They are published so that every Customer can use them for its own documentation.

• Records of processing activities (Art. 30 GDPR) and data protection impact assessment (Art. 35 GDPR) – not published; we make them available to the supervisory authority and, on request, to Customers (contact@lukaswojcik.com).

Regulatory information

• AI Act: how reactive.chat uses artificial intelligence – roles, labelling, oversight, limits.
• Data Act: switching, export and portability – how to leave, and what you get.

Privacy

• Privacy policy – for visitors of this website, for Customers, and for visitors of Customers' websites.
• Access and deletion – how to see or delete your data.
• Text block for your privacy policy – what Customers paste into their own notice.

Company and complaints

• Imprint – who operates reactive.chat.
• Complaints – how to complain, and how fast we answer.

Each document states its own version and effective date at the end. Earlier versions are listed in the contract changelog.

Version 1.2 – effective 19 October 2026.