Documentation

This is where you find everything there is to know about reactive.chat. The documentation has three parts. Start with the one that fits your question.

Product handbook

What reactive.chat does and how you use it day to day: creating projects, handling conversations in the agent console, setting up the AI assistant and its knowledge base, managing your team and permissions, connecting channels and integrations, plans and privacy.

Go to the product handbook

Technical integration

The reference for developers. On the client side: the script tag and its attributes, the JavaScript API, events, visitor identity, SPA navigation, Content Security Policy and the transport over WebSocket or HTTP. On the server side: the customer data endpoint, signed visitor data, webhooks, keys and integrations.

Go to the technical integration

Customisation

Everything you can adjust in appearance, wording, behaviour and AI: colours, launcher, texts and languages, proactive messages and rules, tours, A/B tests, the promo card, and how the AI assistant answers.

Go to customisation

Quick reference

• Easy Install: embed the widget with one line
• Technical detail: load time, Shadow DOM, accessibility
• Own domain (first-party)
• HTTP fallback
• Customer data in the chat
• Open the chat from your own link or button
• The promo card in the chat
• Insert the privacy text automatically
• Legal documents

Something missing or unclear? Write to us through the contact form and we will extend the documentation.